Frequently Asked Questions at LAX airport
Answers to passenger Faqs
- Covid: What to take into account when entering the United States?
- What is the easiest way to access downtown LA by public transportation?
- Where is the ride app service pickup location?
- Is there free internet access?
- How to transfer between the terminals?
- What to do in case of a long layover?
- What to do in case of loss of valuables or luggage?
- Is there a luggage storage service?
- Is there any free parking area in LAX airport?
- Is possible to get a SIM card?
- Where can I get travel assistance while I am at the airport?
Covid: What to take into account when entering the United States?
All adult residents or foreign nationals traveling to the U.S. will be required to be fully vaccinated before boarding their flight. This is in addition to the current requirement that travelers show proof of a negative COVID-19 test taken within 72 hours of departure to the U.S. Once the vaccination requirement is put in place, the White House will ease all the country-specific restrictions on international travel that have prevented noncitizens who have been in the United Kingdom, European Union, China, India, Iran, Republic of Ireland, Brazil or South Africa in the prior 14 days from entering the U.S.
U.S. citizens and permanent residents who are not fully vaccinated will still be able to fly to the U.S., but they will see tougher testing and contact tracing protocols. They will need to be tested within 24 hours of boarding a flight to the U.S., as well as undergo testing upon return to the country. It remains to be seen, though, how the federal government will enforce the testing requirement upon return.
The U.S. will accept full vaccination of travelers with any COVID-19 vaccine approved for emergency use by the World Health Organization, including those from Pfizer, Moderna and Johnson & Johnson used in the U.S. Other vaccines are also approved by the WHO and used widely around the world, including from AstraZeneca and China’s Sinovac and Sinopharm, with varying degrees of effectiveness against COVID-19 and its more transmissible delta variant. The WHO is reviewing Russia’s Sputnik V vaccine but hasn’t approved it.
For further details, CLICK HERE.
COVID-19 Testing Available from LAX International airport
Los Angeles International Airport (LAX) now offers guests two types of COVID-19 tests in the terminal area at three testing locations, the primary lab across from Terminal 6 and two satellite locations in Terminal 2 and the other in the Tom Bradley International Terminal. The tests are provided by Clarity Labs and processed in a state-of-the-art, on-site laboratory, providing a convenient and safe option for testing before or after travel.
The laboratory offers a standard PCR test (nasal-swab Polymerase Chain Reaction) for $125 with results returned in three to five hours or within 24 hours. Rapid PCR tests with results in one-hour are available for $199 on level 3, Aisle C of the Tom Bradley International Terminal. Antigen tests are offered at the Tom Bradley International Terminal daily with results available in 1-hour for a cost of $80.
Test results are returned to guests electronically. Guests will receive an itemized receipt to submit to their insurance providers for reimbursement, if the tests are covered by their healthcare provider. Please note that the airport does not receive test results or personal information from customers.
Appointments are required and can be booked online here. Patients must schedule their appointment for testing online, prior to checking into to the desired testing location.
What is the easiest way to access downtown LA by public transportation?
The FlyAway nonstop bus service provides transportation between LAX and Union Station and Van Nuys. Due to COVID-19 impacts, the Hollywood and Long Beach routes are suspended. FlyAway buses drop off passengers on the Upper/Departures Level of each terminal. At LAX, passengers board these buses on the Lower/Arrivals Level in front of each terminal at the blue FlyAway sign. Each bus is marked with its service location. One-way fares are $9.75 each. SEE MORE . Besides you can check other ways of public transportation, scheduled shuttles and door to door transfers.
Where is the ride app service pickup location?
Lyft, Opoli, and Uber are the authorized providers for ride app services at LAX. When leaving LAX, ride apps and taxis can be picked-up at the LAX-it lot next to Terminal 1. Guests can walk or take the free LAX-it shuttles to get to LAX-it. If taking a ride app to LAX you can be dropped off directly at your terminal on the upper/departures level. For further details of this service (or Taxi) CLICK HERE
Is there free internet access?
Yes, LAX is pleased to offer unlimited free Wi-Fi to help you stay connected while traveling through our airport. Free Wi-Fi is available in the public areas of ALL terminals.
The Wi-Fi service allows passengers to enjoy unlimited 45-minute sessions of free Wi-Fi access. Passengers using this free service will be presented with an ad or a short video (15 to 30 seconds) before unlimited Wi-Fi access begins.
How to transfer between the terminals?
A free service is provided by the LAX Shuttle bus and connects passengers to all terminals, the transportation services and the park-and-ride lots. LEARN MORE
What to do in case of a long layover?
There are many duty free shops and dining options. LAX Airport also offers a number of other amenities including nursing rooms in all terminals, medical and first aid, Pet Relief stations, device charging stations, free wi-fi, U.S. Postal Service, banking services. In turn, there are several VIP lounges with drinks, food, work spaces, etc. In case you need to sleep a few hours, there are several hotel with shuttle service in the surroundings.
What to do in case of loss of valuables or luggage?
The LAX Lost and Found receives items found throughout the airport (I.e. gate, curbside, ticketing, etc.) 24 to 48 hours after the item is found, excluding holidays and weekends.
Items lost at the TSA checkpoint are turned in to the Airport Police approximately 5 to 10 days from the date lost. Click here to make an inquiry with the LAX Lost and Found. Contact U.S. Customs for lost passports at (310) 665-4560.
In case you have forgotten something on the plane or your checked bag did not arrive, contact your airline.
Is there a luggage storage service?
LAX no longer has electronic lockers or oversize item storage service. However, a private service called LAX Luggage Storage offers storage and pick-up and drop-off service. Carry-On Size Item $12 per day/ per piece - Average Check-In Size Item $15 per day/ per piece - Special Size Item $18 per day/ per piece. If you also need the pick-up or drop-off service, and additional $5 for each service and per piece is charged. LEARN MORE
Is there any free parking area?
Yes. 15 minutes free parking is available in all lots of the Central Terminal Area Parking. Besides, the LAX Cell Phone Waiting Lot, open 24 hours a day, is a zone where you can wait free of charge until passengers call to say they are ready to be picked up. It is located a quarter mile west of the 96th Street bridge entrance to the LAX passenger terminal area. More information about PARKING
Is possible to get a SIM card?
All ICE Currency Exchange booths sell international and domestic Sim cards. In addition, some convenience stores and newsstands offer SIM cards ideal for travelers visiting the United States. You can get a SIM card at Hudson, Los Angeles Magazine News, Markte 8600, Sunset News, CNN Newsstand.
Where can I get travel assistance while I am at the airport?
Volunteers (easily found in their bright red jackets) are located in information booths in each terminal on the Lower/Arrivals areas from 7 a.m. to 10 p.m. on weekdays and 9 a.m. to 9 p.m. on weekends. Volunteers assist passengers with directions to various airport and community facilities; transportation and accommodations; and other airport related information. For further info call (424)646-VIP1 (8471).